Information about payment, shipping methods, right of withdrawal, data protection and terms and conditions.
Please select the appropriate item for more information.


The easiest way to pay if you are not yet a customer of ASHÉRA COSMETICS. All details such as bank details, amount, etc., that you need to settle your order can be found in the order confirmation on the screen after you have sent the order. If your e-mail address is available to us, you will also receive confirmation by e-mail. Otherwise, we will send you the confirmation by mail or fax. Please understand that we already calculate the amount of a possible subsequent delivery. Of course, subsequent deliveries are always free of transport costs.

Please note that we reserve the goods for you for 14 days. If we can not find any payment on our account until then, we ask for your understanding that we will cancel your order.

Our bank account details are:

Banking institution: Raiffeisenbank Regensburg-Wenzenbach eG
Account number: 100365505
Bank code: 75060150
IBAN: DE58 7506 0150 0100 3655 05


With this shipping option, you pay the amount in cash to the deliverer as soon as the package is delivered to you. Here a cash on delivery fee of € 6 will be charged for the invoice amount, which you will additionally hand over to the courier.



Simple, fast and safe. With these words you can easily describe PayPal. PayPal is the next-generation online payment service designed for anyone who wants to shop or sell online. They enjoy an extra level of security and keep an eye on all transactions. Paying with PayPal is always free. With PayPal, you can shop with just a few clicks on the Internet. All you need is an e-mail address and password.

Read more:


With PayPal Express, the payment method for you is faster, more convenient and smoother: with just one click, you can get directly from the product page or the shopping cart to the PayPal payment page without any detours.



The delivery of our products can be made to Germany, Austria, Belgium, Denmark and the Netherlands. We also ship to other countries. Please write us a message.


The shipping fee within Germany is € 4,90. For all other countries, a shipping fee of € 9 applies. Please note that delivery to PO boxes and parcel stations is unfortunately not possible.



(A consumer is any natural person who enters into a legal transaction for purposes which are predominantly neither commercial nor self-employed.)


You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.

To exercise your right of withdrawal, you must contact us

– Versandlogistik –
Mitterteicher Straße 39
95652 Waldsassen

Phone: +49 9632 840400

by means of a clear statement (such as a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use our sample withdrawal form, which is not required. You can electronically complete and submit the sample revocation form, the online revocation form or any other unequivocal statement on our website ( If you make use of this option, we will promptly (for example by e-mail) send you a confirmation of the receipt of such revocation.

In order to maintain the cancellation period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.


If you withdraw from this Agreement, we have selected all payments we have received from you, including delivery charges (except for the additional costs arising from your choosing a different delivery method than the standard delivery offered by us have to repay immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the deadline of fourteen days.

You bear the immediate costs of returning the goods.

You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the goods.


The right of withdrawal does not exist with contracts

for the supply of goods which are not prefabricated and for the manufacture of which an individual selection or provision by the consumer is authoritative or which are clearly tailored to the personal needs of the consumer,

to deliver goods that may spoil quickly or whose expiration date would quickly be exceeded, for the delivery of sealed goods that are not suitable for return for reasons of health or hygiene, if their seal has been removed after delivery,

for the supply of goods, if, due to their nature, they were inseparably mixed with other goods after delivery,

for the supply of alcoholic beverages, the price of which was agreed at the time of the conclusion of the contract, but which can be delivered no earlier than 30 days after the conclusion of the contract and whose actual value depends on fluctuations in the market over which the entrepreneur has no influence,

for the delivery of sound or video recordings or computer software in a sealed package, when the seal has been removed after delivery

for the delivery of newspapers, periodicals or magazines with the exception of subscription contracts.


Our withdrawal form form in PDF format:: PDF-Withdrawal form

To open and print the cancellation form, you need the free Acrobat® Reader® from Adobe.


We use the data provided by you to fulfill and process your order. For fulfillment of the contract, we will pass on your data to the shipping company commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods. Depending on which payment service provider you select in the order process, we will forward payment data collected to the credit institution commissioned with the payment and any payment service providers commissioned by us to process the payments or to the selected payment service. In part, the selected payment service providers also collect this data themselves, provided that you create an account there. In this case, you must log in to the payment service provider with your access data during the ordering process. In this respect, the privacy policy of the respective payment service provider applies. We save the contract text of your order and send you the order data by e-mail. The terms and conditions can be viewed at any time here. Past orders can be viewed in your account. The responsible body is the Creativ Concept Werbeagentur GmbH. According to the Federal Data Protection Act you have a right to free information about your stored data as well as a right to correction, blocking or deletion of this data. For questions about the collection, processing or use of your personal data, information, correction, blocking or deletion of data as well as revocation of any given consent or objection to a particular use of data, please contact us at or here given address.

If you subscribe to our newsletter, we will use the data required or separately provided by you to regularly send you our e-mail newsletter according to your consent. Unsubscribing from the newsletter is possible at any time and can be done either by sending a message to or via a dedicated link in the newsletter.

Please note that data transmission over the Internet (for example, when communicating via e-mail) may have security vulnerabilities. A complete protection of the data from access by third parties is not possible.

The use of contact data published in the context of the imprint obligation by third parties for sending unsolicited advertising and information materials is hereby expressly excluded. The operators of the pages expressly reserve the right to take legal action in the event of the unsolicited sending of advertising information, such as spam e-mails.


(1) If you wish to order in our webshop, it is necessary for the conclusion of the contract that you provide your personal data that we need for the processing of your order. Mandatory information necessary for the execution of the contracts is marked separately, further details are voluntary. We process the data provided by you to process your order. For this we can pass on your payment data to our house bank. The legal basis for this is Art. 6 para. 1 sentence 1 lit. b DSGVO. You can voluntarily create a customer account, through which we can save your data for later purchases. If you create an account under “My Account”, the data you provide will be revocable. All other data, including your user account, you can always delete in the customer area.

(2) Due to commercial and tax regulations, we are obliged to store your address, payment and order data for a period of ten years. However, after two years we are restricting processing, ie. H. Your data will only be used to comply with legal obligations.

(3) In order to prevent unauthorized access by third parties to your personal data, in particular financial data, the ordering process is encrypted using SSL technology.


(1) We offer several payment methods for the use of the webshop and use different payment service providers. Depending on which payment method you choose, different data will be transmitted to the respective payment service provider. The legal basis for the transfer is Art. 6 para. 1 sentence 1 lit. a GDPR. Below we list our payment service providers.

a. PayPal

If you choose the payment method PayPal, your personal data will be transmitted to PayPal. Prerequisite for the use of PayPal is the opening of a PayPal account. With the use or opening of a PayPal account name, address, telephone number and e-mail address must be transmitted to PayPal. The legal basis for the transmission of data is Article 6 (1) lit. a DSGVO (consent) and Article 6 para. 1 lit. b DSGVO (processing to fulfill a contract).

Operator of the payment service PayPal is the:

PayPal (Europe) S.à r.l. et Cie, S.C.A.
22-24 Boulevard Royal
L-2449 Luxembourg

With the payment option PayPal you consent to the transmission of personal data such as name, address, telephone number and e-mail address to PayPal. Which other data is collected by PayPal, results from the respective privacy policy of PayPal. This can be found under:

b. Klarna

If you opt for the payment method Klarna, your personal data will be transmitted to the operator of the Klarna. The legal basis for the transmission of data is Article 6 (1) lit. a DSGVO (consent) and Article 6 para. 1 lit. b DSGVO (processing to fulfill a contract).

Operator of the payment service Klarna is the:

Klarna Bank AB (publ)
Sveavägen 46
111 34 Stockholm
Phone: 0046 8-120 120 00
Fax: 0046 8-120 120 99

Klarna collects the following data:
– name, date of birth, title, billing and delivery address, e-mail address, mobile phone number
– Information about ordered products
– Information on income, credit commitments and payment notes
– Location related information
– IP address

Detailed information on the privacy policy of Klarna Bank AB (publ) can be found at


In order to make the visit to our website attractive and to enable the use of certain functions, we use so-called cookies on various pages. These are small text files that are stored on your device. Some of the cookies we use are deleted after the end of the browser session, ie after closing your browser (so-called session cookies). Other cookies remain on your device and allow us or our affiliate to recognize your browser on your next visit (persistent cookies).

You can set your browser so that you are informed about the setting of cookies and individually decide on their acceptance or exclude the acceptance of cookies for specific cases or in general. Failure to accept cookies may limit the functionality of our website.


(1) This website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses so-called “cookies”, text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. However, in the event of activation of IP anonymisation on this website, your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website usage and internet usage to the website operator.

(2) The IP address transmitted by Google Analytics as part of Google Analytics will not be merged with other data provided by Google.

(3) You can prevent the storage of cookies by setting your browser software accordingly; however, please note that if you do this, you may not be able to use all the features of this website to the fullest extent possible. You may also prevent the collection by Google of the data generated by the cookie and related to your use of the website (including your IP address) as well as the processing of this data by Google by using the browser plug-in available under the following link. in download and install:

(4) This website uses Google Analytics with the extension “_anonymizeIp ()”. As a result, IP addresses are processed shortened, a person-relatedness can be excluded. Insofar as the data collected about you is assigned a personal reference, it will be immediately excluded and the personal data will be deleted immediately.

(5) We use Google Analytics to analyze and regularly improve the use of our website. With the statistics we can improve our offer and make it more interesting for you as a user. For the exceptional cases in which personal data is transferred to the US, Google has submitted to the EU-US Privacy Shield, Framework. The legal basis for the use of Google Analytics is Art. 6 para. 1 sentence 1 lit. f DSGVO.

(6) Third-party information: Google Dublin, Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland, Fax: +353 (1) 436 1001. Terms of Use: Privacy Policy Overview: and the Privacy Policy: privacy


You have the right, for reasons of your own particular situation, to object at any time to the processing of personal data relating to you pursuant to Article 6 (1) (e) or (f) of the GDPR; this also applies to profiling based on these provisions. The controller no longer processes the personal data unless he can demonstrate compelling legitimate grounds for processing that outweigh the interests, rights and freedoms of the data subject, or the processing is for the purpose of enforcing, pursuing or defending legal claims.

If personal data is processed in order to operate direct mail, you have the right to object at any time to the processing of personal data concerning you for the purpose of such advertising; this also applies to profiling insofar as it is associated with such direct mail. If you object to the processing for direct marketing purposes, the personal data will no longer be processed for these purposes.

Regarding the use of information society services, regardless of Directive 2002/58 / EC, you can exercise your right to object through automated procedures that use technical specifications.

You have the right, for reasons of your own particular situation, to object to the processing of personal data concerning you for scientific or historical research purposes or for statistical purposes under Article 89 (1), except when: the processing is necessary to fulfill a public interest task.

The right of objection can be exercised at any time by contacting the person named above.


Furthermore, without prejudice to any other administrative or judicial remedy, they shall have the right to lodge a complaint with a supervisory authority, in particular in the Member State of their residence, place of work or place of alleged infringement, if the data subject considers that the processing concerns them personal data breaches this Regulation.


You may have clicked on a Google-served ad for this site.

Relevant ads, quality of advertisers
Google measures the performance of the ads served. By providing a tool to help us better assess the performance of the ads we provide, we at Google (and our customers too) can increase the quality and relevance of the ads you see.

Your privacy
For performance purposes, Google uses small strings of text (also known as “cookies”) that are stored on your computer when you click on an ad. Normally cookies stay active on your computer for about 30 days. If you visit pages from the customer’s website during this period, Google and the customer will be notified that you have seen the ad provided by Google.

If you’d like to learn more about how Google processes information collected through cookies, read our Privacy Policy. If you wish to disable the use of cookies, you can set your browser to reject all cookies or to notify you when a cookie is sent. However, please note that some websites may not work properly if you do not accept cookies.



Your contract partner is the

ASHÉRA Cosmetics GmbH
represented by your manager Mrs. Jacqueline Heimgärtner

Rüdigerstraße 4
D-93053 Regensburg

Telephone: +49 9632 840400

Commercial Register: Register Court Regensburg HRB 15196
Sales tax identification number. DE304730773


The products offered by us and their essential features can be found in our current product catalogs or the product pages on our homepage. With the update of our Internet offer all previous product offers lose their validity.

The presentation of the assortment on the product pages of our homepage does not constitute a legally binding offer, but rather a non-binding online catalog. By clicking on the button “Buy” you place a binding order of the goods contained in the shopping cart. The confirmation of the receipt of your order is made together with the acceptance of the order immediately after sending by automated e-mail. With this e-mail confirmation the purchase contract came about.

Until the legally binding acceptance of your order, the following reservations apply: Our product offers are only valid while stocks last. For particularly small quantities, we reserve the right to offer only customary quantities. In case of unavailability of the ordered goods, we reserve the right to refuse your order. In this case, we will inform the customer immediately about the unavailability and possibly refund already made payments to the customer immediately.

You can order your order after prior registration on our homepage ( online by completing and submitting the order form provided there (for the possibilities to recognize and correct input errors before submitting the order see § 4). The receipt of your order will be confirmed to you electronically via online orders.


If you have added the items you want to your order, you can access the item overview via the shopping cart icon in the upper right corner of the homepage. Here it is possible to change the numbers or to remove items completely from your order. In the next step, the personal data required for the order processing is queried. By agreeing to the General Terms and Conditions and Consumer Protection Notices you will reach the last step of the ordering process. Here you will find a summary of your chosen items, the total price of your order and all details of delivery and payment. Check all information carefully for possible input errors. If you make a correction, use the Change button next to the data you want to change. If all information is correct, click on “Submit order”. This completes the ordering process.


The prices stated at the time of placing the order on the product pages of our homepage apply. These amounts represent the final prices, which include all taxes.

The delivery fee is € 4,90. The delivery of our products can be made to Germany, Austria, Belgium, Denmark and the Netherlands.


The delivery of our products can be made to Germany, Austria, Belgium, Denmark and the Netherlands. For the delivery to the delivery address of the customer we charge in addition to the purchase price the shipping costs stated under § 4.


You can choose either

via PayPal
via PayPal Express Checkout
Cash on delivery or
pay by cash in advance.

The purchase price and the applicable shipping and packaging costs are basically due upon conclusion of the contract. If the customer is in default of payment, we charge the statutory default interest of 5 percentage points (for merchants in the amount of 8 percentage points) above the respective base rate (§ 288, § 247 BGB). Our right to assert any higher damages caused by default remains unaffected. In addition, we reserve the right in case of default of the customer to withdraw from the contract in accordance with the statutory provisions.


The statutory warranty provisions (§ 434ff BGB and, if the customer is a consumer, additionally § 474ff BGB) apply. The warranty period is two years, for used goods one year, in each case from the statutory limitation period. Any claims for damages are due to the customer within the statutory limitation period.

Complaints and warranty rights can be asserted against:

ASHÉRA Cosmetics GmbH
represented by your manager Mrs. Jacqueline Heimgärtner

Rüdigerstraße 4
D-93053 Regensburg

Telephone: 0941 646688-0

Commercial Register: Register Court Regensburg HRB 15196
Sales tax identification number. DE304730773

In order to facilitate our work, we ask you to describe the reason for your complaint as accurately as possible.


The delivered goods remain our property until full payment of the purchase price.


The contracts concluded with us are exclusively subject to the substantive law of the Federal Republic of Germany, with the exception of the UN Convention on the International Sale of Goods, even if the customer has his seat outside the Federal Republic of Germany.


The European Commission provides a platform for online dispute resolution (OS) available at
We are neither willing nor obliged to participate in a dispute resolution procedure before a consumer arbitration board.